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We know how important it is to protect and manage your personal data. Inécia Tours is responsible for the processing of personal data provided with your consent and informs you that they will be processed in accordance with the provisions of current regulations on the protection of personal data, Regulation (EU) 2016/679 of April 27. of 2016 (GDPR) and Organic Law 3/2018, of December 5 (LOPDGDD).
We take appropriate security measures to protect your personal data from accidental loss and unauthorised access, use, alteration, and disclosure.
1. Personal Data We Collect
1.1. Your personal data is collected by us or a third party on our behalf, which includes:
1.1.1. identity data, including your first name, maiden name, last name, gender, date of birth, nationality, and marital status;
1.1.2. contact data, including your email address and mobile number;
1.1.3. financial data, including data relating to your payment method, such as payment card details. We do not retain or store credit card details unless you authorise us to retain them as a security deposit;
1.1.4. transaction data, including data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us;
1.1.5.technical data, including data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site;
1.1.6. profile data, including the data that we receive if and when you create an account on our website, such as your email, password, purchases, interests, preferences, feedback, complaints, surveys, and questionnaire responses;
1.1.7. usage data, including information about how you use our website, products, and services; and
1.1.8.marketing and communications data, including your preferences in relation to whether or not you want to receive marketing from us and our third parties, and also your communication preferences.
1.2. When providing other people’s personal data, you must be sure they agree to this privacy policy and that you are allowed or authorised to provide it.
1.3. This website is not intended for children. We only collect children's data in your party when you make a booking.
2. Reasons for Collecting Your Personal Data
We will only collect and use your personal data if at least one of the following conditions applies:
2.1. we have your consent when you create an account;
2.2. to provide you with the products and services you want to purchase and help you with any orders and refunds you request;
2.3. we must comply with a legal obligation;
2.4. it is necessary to protect your vital interests or those of another individual;
2.5. it is in the public interest, or we have official authority to act; or
2.6. it is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.
3. How Your Personal Data is Collected
3.1. We use various methods to collect data from and about you including through:
3.1.1.Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
3.1.2.make a booking;
3.1.3.use our online payment and client portals;
3.1.4.contact us or submit an inquiry;
3.1.5.enter a competition, promotion, survey, or questionnaire;
3.1.6. subscribe to our newsletter or other publications;
3.1.7. provide feedback to us; or
3.1.8.upload any content to our website by posting videos, photographs, comments, and reviews.
3.2. Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your device, browsing actions, and patterns using cookies or other similar technologies.
3.3. Third parties: We may receive personal data about you from various third parties such as analytics providers and advertising networks based around the world. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
4. How Do We Use Your Information When Providing Our Services to You
In order to provide our services to you, we use the information we hold in various ways. We process your information where we have a legal basis, including when we have your consent or legitimate business reasons for doing so. We may use and process your personal data as set out below, where we must carry out activities for which it is in our legitimate interests as a business to do so:
4.1. to manage and improve your experience:
4.1.1. to enable you to participate in our site's interactive features;
4.1.2.to ensure that content from our website and systems is presented to you and your device in the most effective manner possible;
4.1.3.to personalise your experience of our services by ensuring only relevant and useful marketing material is visible to you when using our services; or
4.1.4. to notify you about changes to our services;
4.2.to make contact and interact with you:
4.2.1. if you contact us, for example, by email, phone, or social media, we may use personal data to provide clarification or assistance to you;
4.2.2.we need to process your personal data in order to manage any promotions and competitions you choose to participate in, including those we run with our suppliers if you win a prize; or
4.2.3.we may invite you to participate in customer surveys, questionnaires, and other market research activities conducted by organisations on our behalf or by us;
4.3.to promote our business and manage and improve our products and services:
4.3.1. sending marketing communications about products and services similar to those you have previously purchased from us or viewed on our website. You can opt-out and object to our sending you electronic marketing information. This option will be available in every marketing message we send you;
4.3.2. to monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes, and the misuse of services. That helps us make sure that you can safely use our services;
4.3.3. to respond to and manage security operations;
4.3.4. to moderate content available on our site to ensure that no harmful content is made available; and
4.3.5. for internal research and analysis to improve the quality of our services, products, and new products in development;
4.4.marketing communications
4.4.1. we may send you offers and news about our products and services from time to time in a variety of ways, including by email if you previously agreed to receive these marketing communications; and
4.4.2. to help us better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests). We may combine personal data collected from our websites and other sources with personal data collected when you make purchases;
4.5.market research
we like to hear your views to help us improve our products and services, so we may contact you for market research purposes. You always have the choice of whether to take part or not in our market research.
5.Sharing Your Personal Data
5.1. We may share your personal data with suppliers of your travel arrangements to provide you with our products or services and with third parties, which include:
5.1.1. our carefully selected suppliers that carry out certain functions on our behalf, including companies that help us with IT services, storing and combining data, marketing, advertising campaigns, market research, processing payments, and delivering products and services;
5.1.2. our contact centre, including "live chat" partners, who provide services to support customer inquiries; and
5.1.3. legal authorities.
5.2. Some third parties may be outside the European Union ("EU"). These third parties may not be subject to the same data protection controls as those within the European Union.
5.3. When we share your personal data with our suppliers and third parties, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
5.4. We only share the minimum personal data necessary to enable our suppliers and third parties to provide their services to you and us.
5.5. We may share the minimum personal data necessary with other public authorities if the law says we must or are legally allowed to do so.
6.Accessing Your Personal Data
6.1. You have the right to request a copy of the personal data we hold about you by sending us an email. If someone acts on your behalf, he/she will need to provide a written and signed confirmation that you have given your authority to that person to make the request.
6.2.We may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal data.
6.3.We may not accept the request if it includes the personal data of other individuals or if we have another lawful reason to withhold that information.
6.4.If we accept the request, we will provide you or someone on your behalf with a copy of your personal data free of charge. If further copies are requested, we may charge you a reasonable fee based on administrative costs.
7. Updating Your Personal Data
If you discover that the personal data we hold is inaccurate or out of date, please let us know. It is your right to request the correction of the personal data that we hold about you.
8.Objecting to Our Use of Your Personal Data
You have the right to object to the processing of your personal data where we rely on our legitimate business interests as the legal basis for processing your personal data for any purpose(s). You may object to us using your personal data for these purposes by sending us an email. Except for the purposes for which we are sure we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection law, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your data.
9.Erasing Your Personal Data or Restricting Its Processing
You have the right to request the erasure of your personal data in certain circumstances. You may do so by asking for your personal data to be removed from our systems by sending us an email. We will make reasonable efforts to comply with your request unless we have any continuing lawful reason to continue processing or holding your personal data.
10. Following a Link from Our Website to a Third-Party Website
Our website may contain links to websites operated by other organisations that have their own privacy notices. Please read the terms and conditions and privacy notice carefully before providing your personal data on these websites. We do not accept any responsibility or liability for the websites of other organizations.
11. Social Media Features
Our website may contain social media features such as Facebook, X (formerly Twitter), Instagram, and Pinterest that have their own privacy notices. Please read their terms and conditions and privacy notice carefully before providing your personal data. We do not accept any responsibility or liability for these features.
12. Complaints
12.1. We encourage you to contact us if you have a request or complaint by sending us an email at: info@ineciatours.es
12.2. Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.
12.3. Once you have made your request or complaint and provided us with the information we need, we will have 30 days to respond.
12.4. If you are dissatisfied with the outcome of the complaint, you can file a claim with the supervisory authority at www.aepd.es.
13. Amendments
We reserve the right to update or alter this privacy policy from time to time, so please check it regularly on our website for any updates.