Inécia Horizons Terms and Conditions

These terms and conditions ("Terms and Conditions") govern your participation in the Inécia Tours loyalty program. You must read and understand these Terms and Conditions carefully. If you do not agree to these Terms and Conditions, please don’t register for the Program.

1.Definitions

1.1. "Inécia Horizons" or "Program" refers to the loyalty program of Inécia Tours, in which some rewards, discounts, and incentives are offered to the members for purchasing some travel arrangements ("Eligible Bookings").

2.1."Member" refers to you and everyone who has an Inécia Horizons account.

3.1."Points" refers to the virtual unit earned for making eligible bookings or as a bonus in accordance with the Terms and Conditions and can be used to obtain certain benefits.

4.1."Eligible Booking" refers to a complete (non-canceled or no-show) service booked by the Member on our website.

5.1. "Non-Eligible Booking" refers to any service not booked by the Member on our website, including, without limitation, optional tours and any extras booked directly with the suppliers.

6.1. "Redemption" refers to a booking that can be paid for (or partially paid for) by the redemption of Points by a Member under these Terms and Conditions.

7.1."Program Benefits" refers to the additional benefits the Member receives by being a part of Inécia Horizons, including, without limitation, room and board upgrades.

2. Program Membership

2.1. You need to create an account to join Inécia Horizons, which is always free. To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your account at the time of making the Eligible Booking. No Points will be earned for bookings made on the site when you are not signed into your account or if you create an account after booking but before travel is completed.

2.2. The Member may close their account by sending us an email. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your account, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption and will expire immediately from the date of closure. You will not be able to reactivate a closed account. If you want to join the Program again in the future, you will need to create a new account.

3. Program Tiers and Benefits

Inécia Horizons consists of four tiers. Your tier is determined by the number of points you have accumulated by making Eligible Bookings. Higher Member tiers may have more privileges. Your tier and benefits are determined as follows:

4. Earning Points

4.1. Points can only be earned by the owner of the account through which any Eligible Booking is made. The Members of his/her party will not earn Points even if they have an account.

4.2. If the payment is made in a currency other than euros, we will use the real-time exchange rate from an open source to convert the price at the time of the transaction. The number of points earned for every 1 euro or the same equivalent in any other currency spent is 10 points.

4.3. After making an Eligible Booking, the anticipated number of earned points will be in pending status and not eligible to be used for redemption. Pending Points will move from pending to available status within 30 days after the Eligible Booking is complete. Once Points are available, you can use them for redemption.

4.4.If you need to modify a booking, the anticipated number of Points will be subject to recalculation.

4.5.  Points will be rescinded or canceled in case a Member receives a refund from either Inécia, the supplier, or the card issuer. When a Member receives a partial refund due to cancellation, no Points will be earned. When a Member receives a partial refund and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be returned to the Member’s account.

4.6. When a booking is made with any Points or a discount coupon, a Member is not eligible to earn Points on that portion of the booking.

4.7. From time to time, Inécia may offer opportunities to earn gift Points.

5. Points Redemption

5.1.   Points and Program Benefits have no cash value and may not be transferred to another account/Member or redeemed for cash. Points may not be sold, or transferred, by you to any third party.  

5.2. The value of Points: 1000 Points = €2.5

5.3. Points used for redemption are deducted from the balance of the Points and cannot be used again.

5.4. Points cannot be combined with any other coupons, discounts, or promotions.

5.5. Points can’t be used to pay cancellation or change fees.

6. Points Validity

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed Points on your account at least once every twenty-four (24) months. If there has been no such activity, all accumulated Points in your account will expire and will not be reinstated.

7. Amendments

Inécia may, at its sole discretion, modify any of the Terms and Conditions governing the Program at any time, without notice, even though these changes may affect your ability to use any Points or Benefits you have already earned.

8. Termination

8.1. Inécia reserves the right, in its sole discretion, to restrict the availability of the Program to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you.

8.2. The Program is valid until its termination by Inécia at its sole discretion.

9. Dispute Resolution

If any dispute arises about this agreement or how it applies or arises out of your use of this site, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Spain and waive any right that you may have to object to an action being brought in those courts.