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These booking terms and conditions (the “Terms and Conditions”) describe the terms on which we will arrange the travel services (the “Services”) you book or purchase on our website (the “Website”).
1.Definitions
1.1. "Inécia," "Inécia Tours," "Tour Operator," "Operator," "Organizer," "Agency," "We," "Our," or "Us." refer to the company who owns and operates this Website.
1.2. "User," “You,” "Consumer," "Passenger" or "Traveller" is any natural person who accesses the Site to obtain information and/or contract any of the Services offered therein, including members of his party and accompanying minors.
1.3. “Supplier” refers to the independent third-party provider of Services, such as the airline.
1.4. “Tour” refers to any activity led by a guide including, without limitation, visiting sightseeing and historical places.
1.5. “Accommodation” refers to facilities where temporary accommodation and other related services are offered.
1.6. “Transfer” refers to pre-arranged transportation from one destination to another by vehicle.
1.7. “Flight” refers to pre-arranged transportation from one destination to another by airplane.
1.8. “Package Travel” is one in which at least two travel Services are combined for the purposes of the same trip or vacation, provided that the combination is formalized in a single contract regardless of whether or not the traveller requests it. A Travel Package is also considered to be one that, despite being formalized in several contracts.
1.9. “Force Majeure,” or “Extraordinary Circumstances” refer to unforeseeable circumstances or events that are beyond the control of parties involved in a contract, which make it impossible for them to fulfil their obligations under the contract. These events are typically considered to be outside the scope of normal risks associated with conducting business and may include natural disasters, wars, terrorism, strikes, and other events that are unpredictable and uncontrollable.
1.10.“Booking Confirmation,” or “Booking Confirmation Number” is a unique code specific to an individual reservation which consists include of letters and/or numbers.
2.Description of Our Products and Services
2.1. All descriptions and content on our Site or social media platforms issued by us are done on behalf of the applicable Supplier. They are intended to present a general idea of the Services provided by the Supplier. If you require any additional information about the Services, please contact us.
2.2.Inécia is a "Tour Operator," which means that we act as a mere intermediary between You and Suppliers. We also organize, promote, and sell travel Services provided by a wide range of Suppliers on their behalf. However, the employees, facilities, products, and Services of these Suppliers are not subject to our supervision or control. These Services are:
2.2.1. Tours
2.2.1.1. The Tour price may vary according to the number of participants.
2.2.1.2. The Tour price does not include any optional Tour(s) booked before, during, or after the main Tour, including, without limitation, restaurants, shops, and excursions.
2.2.1.3. The sequence of visits and/or the itinerary may change due to Force Majeure and/or Extraordinary Circumstances
2.2.1.4. The Traveller is required to adhere to the instructions provided by Inécia Tours or its local representatives and guides in the destinations to ensure the proper execution of the travel Service. We hereby disclaim any responsibility in the event of non-compliance with these instructions by the Traveller.
2.2.2. Accommodations
2.2.2.1. In relation to those countries in which there is an official classification of hotel establishments or any other type of Accommodation, the brochure includes the tourist classification granted in the corresponding country. We remind clients that tourism classifications in different countries do not always imply identical features and/or qualities.
2.2.2.2. The Accommodation price is based on two persons sharing a room. Single occupancy room is offered for a supplement fee (If available).
2.2.2.3. The Accommodation price is inclusive of taxes and fees at the time of booking and is subject to change without notice. The local authorities in certain countries may impose additional taxes, which must be paid locally. You are responsible for paying such additional taxes upon arrival.
2.2.2.4. Some Accommodations offer triple or quadruple rooms or cabins for families, which are generally double rooms to which one or two beds are added, which are usually a sofa bed or a folding bed, except in certain Accommodations where two larger beds are used instead of additional beds.
2.2.2.5. Special requests, including connecting rooms, room assignments and cabin level for motor ships or cruise ships, can only be requested at the property upon arrival and are subject to availability and additional charges. However, we can arrange and confirm certain requests, such as room and meal upgrades, at the time of booking, which will require payment of an additional fee.
2.2.2.6. You must verify the check-in and check-out times directly with the Supplier. Early check-in and late check-out are subject to availability. An extra charge may apply.
2.2.2.7. If you do not check in at the Accommodation by the agreed time (a "no-show"), you will be deemed to have cancelled the booking.
2.2.2.8. In general, the all-inclusive board comprises continental breakfast, lunch, dinner, and beverages between meals. Full board includes continental breakfast, lunch, and dinner exclusively. Half board entails continental breakfast and dinner. These meal plans do not encompass beverages unless specified otherwise.
2.2.2.9. Any missed meal(s) may not be substituted for any other meal(s) and unused item(s) on the meal plan are non-negotiable and non-refundable.
2.2.2.11. From time to time, maintenance, renovation, or refurbishment and its associated noise are unavoidable at an Accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified. Please note that municipal works and other third-party building work in the vicinity of your Accommodation are not the responsibility of the Accommodation Supplier.
2.2.2.12. Any extra services booked directly with the Accommodation Supplier including, without limitation, room service, must be paid for by you at check-out.
2.2.3. Flights
2.2.3.1. The flight information and prices advertised come from all the major airlines. Please keep in mind that the data is updated regularly and that prices can change.
2.2.3.2. Any flight described as "direct" will not necessarily be non-stop. The flight may touch down (to refuel or to allow passengers to embark) while still utilising the same flight number.
2.2.3.3. Most airlines have a standard hand luggage allowance. If you need more luggage allowance, add it to your booking and pay for it before checking out.
2.2.3.4.Certain airlines consider holding luggage to be an optional extra. This option will be offered to you at the time of booking.
2.2.3.5.Most of our prices do not include in-flight meals. Generally, most short and medium-haul flights do not have in-flight meals, while most long-haul flights do.
2.2.3.6. Flight extras, such as luggage and meals, added to your booking cannot be removed, cancelled, or refunded.
2.2.3.7. We will usually provide you with the booking confirmation for your flight and can assist with changes. There may be certain circumstances where the airline Supplier may provide a booking confirmation directly to you, which will mean that we will be unable to access or make changes to your booking. In that case, any changes to your booking must be made by you directly with the airline Supplier.
2.2.3.8. We will not be responsible for any loss resulting from cancellations or changes in air itineraries, including, without limitation, changes in international gateways or travel dates or times.
2.2.3.9. Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.
2.2.3.10.Some airline Suppliers will require you to check-in online. Failure to check in online may result in check-in fees at the airport, which you will be required to pay.
2.2.3.11. Seat assignments are solely at the discretion of the airlines. We will forward any seat preferences to the airlines, but we are not responsible if the airlines fail to fulfil these preferences.
2.2.3.12. Once the air ticket reservation has been issued, it is subject to the conditions established by the EUROPEAN AIR TRANSPORT DIRECTIVE, REGULATION (EC) No 261/2004 and the MONTREAL CONVENTION, in that which concerns the airline, in matters of delays, cancellations, changes, refunds and compensations, depending on the contracted rate, as well as incidents with luggage. The Agency does not intervene in the determination of the fare conditions, nor in the penalty percentages that are applied in case of cancellation and/or modification of the flight, since these conditions are in any case imposed by each airline.
2.2.4. Transfers
2.2.4.1. The Transfer price is determined by the vehicle's capacities and features, which change depending on the number of passengers.
2.2.4.2. All Passengers must wait for the vehicle at the pick-up location at least 15 minutes before the pickup time.
2.2.4.3. If you are delayed, you must contact us as soon as possible to make alternative arrangements, which will be subject to availability. The Supplier has the right to wait for you or charge you the full price for not showing up.
2.2.4.4. The Supplier may charge you for excess baggage or refuse its carriage. The Supplier may also deny providing service for additional passengers without prior arrangement.
2.2.4.5. The arrival time from your pickup location to your destination may vary depending on traffic and many other conditions beyond our control.
2.2.5. Package Travel
2.2.5.1. The contractual liability rules for the Package Travel are not applicable to services such as excursions, attendance at sporting or cultural events, visits to exhibitions or museums, or other similar services, which are not included in the overall price of the Package Travel, and that the Traveller contracts on an optional basis on the occasion of it or during its course. In these cases, the Agency must indicate to the Traveller the optional nature of the service and that it is not part of the Package Travel.
2.2.5.2.Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your Accommodation starts from the day you depart for the required duration.
2.2.5.3. The carrier(s), flight timings, and types of aircraft shown on our Site and detailed on your Booking Confirmation are for guidance only and are subject to change and confirmation. Your booking vouchers will include the latest flight timings. You should check your booking vouchers carefully immediately upon receipt to ensure you have the correct flight times.
2.2.5.4. In some cases, the airline operating the outbound flight is different from the airline operating the return flight, which is known as Crossfaring.
2.2.5.5. Flight times can change for several reasons. You should reconfirm your flights 48 hours prior to departure to ensure that no changes to your flight schedule have occurred. If flight times change, we will contact you as soon as possible to let you know.
2.2.5.6. The Traveller’s luggage and other personal belongings are not part of the Package Travel contract, it is understood that they are transported by the Traveller himself, at his own risk and expense. We also recommend that the Traveller check with the airline itself about the baggage allowance allowed since it differs from a company to another.
2.2.5.7.Any problem related to flights such as delays, lost luggage, etc. is the responsibility of the airline companies, it will be essential that you make the complaint at the counters of said companies for subsequent claim.
2.2.5.8. Travellers are recommended to be present during all loading and unloading of luggage. Regarding air, rail, sea or river transport of luggage, the conditions of the transport companies apply, with the ticket being the binding document between the aforementioned companies and the passenger.
2.2.5.9. In the event of suffering any damage or loss of luggage, the Traveller must immediately present the appropriate claim to the transport company, completing the corresponding damage/loss of luggage report, within a maximum period of 7 days.
2.2.5.10.The room occupancy schedule depends on the international standards established in each country. Generally, the room can be occupied from 14:00 on the day of arrival and must be vacated before 12:00 on the day of departure, regardless of the time at which the arrival at the hotel is scheduled or the time at which the continuation of the trip is scheduled. The cabins of the motor ships and cruise ships will be available after 14:00. On the day of departure, they must vacate at eight o'clock, regardless of the time at which the clients' scheduled flight is. Customers with a flight departing in the afternoon, who have free time until the time of transfer to the airport, can enjoy the common areas.
2.2.5.11. In the event of damage or loss of luggage in the Accommodation at the destination or during the trip, the Traveller must immediately notify the management and local authorities. Inécia Tours is committed to providing timely assistance to clients who may be affected by any of these circumstances.
2.2.5.12. Regarding departures and transfers, the Traveller must appear at the place indicated for departure with the advance notice indicated by the Agency or, failing that, by the information brochure. As a general rule, in the case of air transport, the advance notice is three hours before the scheduled departure time.
2.2.5.13. Inécia Tours is not responsible for forgetting personal belongings of the Travellers at their destination. To request information about whether they are located at the destination and their subsequent shipment to their place of origin, you must contact the office of our recipient, whose telephone number appears in our brochures. If applicable, shipment to the place of origin will be made with postage due at the expense of the passenger.
2.2.5.14. In some destinations such as Egypt, overbooking may occur on airlines, ships, hotels, etc. for reasons of tourist infrastructure, involving some change in services, always respecting the same contracted categories or higher.
3.Booking/Purchasing Our Products and Services
3.1. Inécia Tours operates the Website offering all types of tourist Services. The purchase of Services through the Website means acceptance by the User of the general and specific contracting conditions, which are displayed on the Website during the reservation process.
3.2. The User must know that the contracting of Package Travel is governed by the provisions of Book IV of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws and the specific conditions agreed with the User depending on the Organizer/wholesaler that organizes the Package Travel, Inécia Tours being the retail and wholesale Travel Agency.
3.3. The Suppliers of products or Services and the Organizers/wholesalers who organize the Package Travel, each within the scope of their respective obligations, will be responsible to the User for compliance with the obligations derived from the regulations in force and the conditions of sale of each of the products and Services or Package Travel that are contracted, without Inécia Tours assuming any obligation or responsibility with respect to those products or Services that it does not provide directly.
3.4. All bookings are subject to availability at the time of booking. We do not guarantee that any of the Services we advertise will still be available at the time of booking. We will inform you as soon as possible after placing an order if the Services you tried to book with us are not available.
3.5. The User who wishes to contract one of our services makes a "send request". Following this request, Inécia Tours is committed to carrying out the appropriate procedures to get the Booking Confirmation Number.
3.6. We usually confirm your booking immediately. You will receive your Booking Confirmation Number at the email address you provided when you booked. Please check the junk or spam folder of your email if you don't receive our email within 72 hours of making your booking. If you don’t, contact us or send us a message on live chat.
3.7. Upon on receiving the Booking Confirmation, please check it carefully and report any incorrect or incomplete information to us immediately so that we can try to assist you.
3.8. Rarely, if we can't confirm a booking, we will contact you to discuss different options, which may be more expensive. If you refuse all the options suggested by us, the booking will be cancelled, with the refund of the total amount, if paid, and without making no charge for processing costs.
3.9. After confirming the booking by Inécia Tours, the Booking Confirmation will be sent to your email, and you will be requested to pay the cost of the service before the deadline. Otherwise, the booking will be automatically cancelled by the system.
3.10. If you have any special requests, you should inform us when you make a booking. Inécia and its Suppliers will try to satisfy these requests, but as they do not form part of the contract, Inécia does not guarantee that they will do so. Inécia does not accept bookings that are contingent on the fulfilment of any special requests.
3.11. If the User requests the preparation of a tailor-made Package Travel proposal, Inécia Tours may require some time to prepare the offer. Once the offer is finalized, it will be immediately sent to the User’s email, accompanied by an acceptance deadline. Failure to accept the offer within the stipulated period will result in its cancellation.
3.12. By making a booking with us, You agree and confirm that:
3.12.1. you are at least 18 years old;
3.12.2.you are authorised to disclose to us personal information about all persons named on the booking, including special categories of data, such as information about health conditions or disabilities and dietary requirements;
3.12.3.all booking information is complete and correct;
3.12.4.when placing an order for Services with age restrictions, you declare that you and members of your party are of the appropriate age to purchase those services, including any special requirements imposed by the Supplier;
3.12.5. you have read all the terms and conditions set out on this website and agree, on behalf of yourself and all other persons named on the booking, to be bound by them and any applicable booking conditions of the Supplier;
3.12.6. you have read our privacy policy and consent to our use of personal data in accordance with our privacy policy; and
3.12.7. you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
4.Travel Advice and Advisories
Although most travel, including international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. By offering services in an international destination, We do not represent or warrant that travel to such destinations is advisable or without risk. We are also not liable for damages or losses that may occur from travel to such destinations. The User can review all travel recommendations and restrictions for the destinations on the Ministry of Foreign Affairs, European Union, and Cooperation website.
5. Passport, Visa, and Health Requirements
5.1. All Travellers, especially those with nationality other than Spanish, must verify and comply with the passport, visa, health and immigration requirements of the country you are visiting. We can only provide general information about this. You should consult these requirements with the relevant Embassy or Consulate and with your own doctor. We accept no liability if you are unable to travel or incur any other loss because you have not complied with passport, visa or health requirements.
5.2.Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.
5.3. If we accept the Traveller’s request to process the necessary visas for any of the destinations included in the itinerary, we may demand payment of the cost of the visa, as well as the management costs for the procedures that must be carried out before the corresponding diplomatic or consular representation.
5.4. If the granting of visas is rejected by any authority, due to the User's particular reasons, or entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the Likewise, Inécia Tours declines all responsibility for events of this nature, and any expenses incurred will be the responsibility of the User, applying in these circumstances the conditions and rules established for cases of voluntary withdrawal of services.
6. Disability and reduced mobility
6.1. According to the provisions of EC Regulation 1107/2006, a person with reduced mobility is understood to be any person whose mobility to participate in the trip is reduced due to physical disability (sensory or locomotor, permanent or temporary), disability or intellectual deficiency, or any other cause of disability, or due to age, and whose situation requires adequate attention and adaptation to their particular needs of the service made available to the other participants in the trip.
6.2. People with reduced mobility who wish to receive precise information about the suitability of the trip according to their special needs, in order to assess the possibility and viability of contracting the trip according to its characteristics, must inform Inécia Tours of such situation in at the time of booking, so that information can be provided to you in this regard.
6.3. We will make reasonable efforts to accommodate these special needs. You should be aware that we cannot provide special individual assistance to Passengers with special needs for walking, dining, or other routine activities or personal services.
7. Health Risks and Medical Care
7.1. You are encouraged to discuss the advisability of travel with your doctor and review the website of the World Health Organization ("WHO") or other relevant websites for updated information.
7.2. You acknowledge, understand, and accept that you may be exposed to communicable illnesses, including but not limited to COVID-19, influenza, colds, and norovirus at any time while providing our services to you. You also understand and accept that the risk of exposure to these illnesses and others is inherent in most activities where people interact or share common facilities. You knowingly and voluntarily accept these risks, including serious illness or death arising from such exposures and/or all related damages, losses, costs, and expenses of any nature whatsoever.
7.3. You agree to assume responsibility for your own health and safety. We cannot guarantee your safety at any time.
7.4. You agree that some regions or areas of certain countries may have limited or delayed medical care. You agree to pay for the cost of emergency medical care, transportation, and lodging in connection with them.
8. Assistance
If You are in difficulty on your holiday, we’ll offer you appropriate assistance, such as providing information on health services, local authorities, and consular assistance. You must pay any costs we incur if the difficulty is caused intentionally or negligently by You.
9. Behaviour
9.1. The Traveller must comply with the instructions provided by the Agency for the proper execution of the trip. In particular, on group trips You must show due respect to the other participants and will observe conduct that does not harm the normal development of the trip.
9.2. The Traveller must comply with the laws and customs of the countries visited. The User expressly exonerates Inécia Tours from any responsibility, claim, contingency or obligation that may be incurred personally and/or in front of third parties due to possible, alleged and/or proven breaches of legislation or regulations of any kind in force in the country. of destination, expressing for this purpose its obligation in this regard and its firm and express will to abide and comply with it in all its scope.
9.3. You must conduct yourself in an orderly and acceptable manner and not disrupt the enjoyment of others. If in the Supplier’s opinion or the opinion of any other person in authority, your behaviour or any other member of your party is causing or may cause distress, danger, or annoyance to any other passengers or any third party, damage to property, or cause a delay or diversion in transportation, the Supplier may terminate your booking immediately and refuse to deal with you with no further liability to you. You or your party may also be required to pay for loss or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or loss must be made directly to the Supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims, including legal costs, subsequently made against us because of your actions, together with all costs we incur in pursuing any claim against you. You will not be entitled to any refund, payment, compensation, or credit of any kind for unused or missed services or costs incurred resulting from the termination of your booking and you will be responsible for your travel costs to return home.
9.4. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
10.Photographs and Videos
10.1. We reserve the right to take photographs and videos while providing our services to you. These photographs and videos may be submitted to us by third parties, including but not limited to tour guides, crew, or staff members.
10.2. By using our services, you understand and accept that:
10.2.1. you grant to us the absolute and irrevocable right and unrestricted permission to use and publish your image, likeness, name, or biographical information, without compensation, for commercial, advertising, editorial, or any other purpose and in any manner and medium, whether now known or hereafter devised, and to alter and composite the same without restriction and without your inspection or approval; and
10.2.2. you release and discharge us from and against any and all claims, liabilities, costs, damages, and expenses of any kind arising out of or relating to the use by Us of your image or likeness, name, or biographical information.
10.3. If you prefer that your images or videos not be used, you must advise us in writing, no later than 30 days prior to your departure date.
11. Limitations of Our Liability
11.1. We make no warranty, either express or implied, regarding the suitability, safety, insurance, or other aspects of any Supplier or other such services, products, or facilities provided by Suppliers.
11.2. We are not liable for any claim for loss, damage, injury, death, misrepresentation, delay, inconvenience, or disappointment, arising from any action by a Supplier, including but not limited to any negligent or wilful act or failure to act of any Supplier or any other third party. We will not be liable to you for any claim unless the occurrence was caused by our own wilful or gross negligence. You agree that in no event shall we be liable in any claim for other than compensatory damages, including but not limited to any indirect, consequential, punitive special, exemplary, or incidental damages, however caused, whether sought in contract, tort, or under any other theory of liability, and regardless of whether we have been advised of the possibility of such damages.
11.3. We are not responsible for any injury, loss, or damage to person or property, death, delay, disappointment, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or Force Majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labour activities, criminal or terrorist activities of any kind, outbreaks of a communicable disease including, but not limited to, epidemics and pandemics, governmental travel restrictions due to any cause, mechanical or other failures of aeroplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, or for any other cause beyond our control.
11.4. We will not accept responsibility for Services or facilities that were not included in your Booking Confirmation or where they are not advertised, including but not limited to visits to shops and merchants and any service or facility which your Accommodation or any other Supplier agrees to provide for you.
11.5. If you have medical issues and/or special needs, you travel at your own risk. We are not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
11.6. All health, medical, or other personal services provided in connection with our Services are provided solely for the convenience and benefit of Traveller who may be charged for such services. You accept and use medicines, medical treatment, and other personal services at your sole risk and expense without our liability.
12. Payment
12.1. We try to ensure that all the prices on our Website or in any advertising material we publish are accurate, but changes and errors sometimes happen, and we may correct prices and all other details. You must check the current price and all details relating to the Services You wish to book before You make a booking. If the booking has been confirmed at an incorrect price, we may cancel the booking and refund you, unless You want to pay the correct price.
12.2. The parties will agree in the contract on the established payment method, whether in cash or in instalments, although the full amount must be disbursed before the departure date. If the price has not been received, it will be understood that the Traveller unilaterally withdraws from the contract with the expenses and penalties established in RDL 1/2007.
12.3. To pay the price of travel Services, the following payment methods are accepted: bank transfer and credit card (Visa, Eurocard/Mastercard, and American Express).
12.4. For security reasons, we may ask the User for a specific payment authorization (which must be accompanied by the documentation required by the Travel Agency) or that the payment is made into an account, depending on the specific case in question.
12.5.Once the reservation is confirmed, the User will receive an informative email with the program/itinerary in pdf or digital format, the Package Travel contract, the link to make the payment through the virtual POS with the amount to be settled and will also be offered information for the optional contracting of travel insurance.
12.6. The User will receive by email a link to access the secure payment gateway, where they must enter their card details directly into the bank's interface. When making the payment through the gateway, the operation will be authorized through the authentication system that the User's card has incorporated. Only with the acceptance of the transaction by the card entity will the payment be confirmed.
12.7. The User must consult with their banking entity about the possible commission surcharge that will be applied for the transaction. Inécia Tours is in no case responsible for the charges that your bank makes due to the transaction, especially in relation to any possible charges derived from currency exchange in the payment.
12.8. At the time of perfection of the contract, the User must pay a sum corresponding to 60% of the price of the Package Travel or, where applicable, complete the equivalent and budgeted amount paid up to that amount, to the management costs and deposits. required by air service providers and ground services on account. If the User does not make said payment, the agency will require him to make it within the reasonably short period established.
12.9. For any reservation that occurs at least 45 days before the scheduled departure date (not included), an advance payment corresponding to 20% of the total agreed price for the product chosen by the client must be paid. For reservations made less than 45 days in advance, the price of travel services must be paid in full at the time of reservation.
12.10. The Agency may terminate the contract and apply what is provided in the regulations regarding resolution, cancellation and right of withdrawal before the start of the trip, if the User does not make any of the payments within the corresponding period.
12.11. In the event that the transaction is not completed successfully or there are indications of fraud or illegality of the purchase, Inécia Tours reserves the right to cancel the reservation.
12.12. The invoice corresponding to the services will be issued and sent by email once the last of the payments established in the payment conditions of each trip is made and verified.
13. Coupons and Discounts
13.1. Inécia Tours may launch offers and promotions through different communication channels through which the User may access services under special conditions, or a certain discount may be applied to the price of these. In such cases, the User may be asked for the promotional code or key during the booking process, and the discount will be applied to the price shown. The conditions, limitations and exclusions to benefit from such offers will be detailed in the terms and conditions of each specific promotion.
13.2. There is the possibility that a promotional voucher may be sent by email. This consists of a series of digits that will entitle the User to a discount for the reservation of certain products on the Website, under certain conditions.
13.3. Promotional vouchers are restricted to a single use per code and transaction through the Website. To proceed with their exchange, the promotional voucher code must be entered in the place indicated on the Website before completing the online purchase. The value of the promotional voucher can be spent in one or more transactions.
13.4. At the time prior to completing the online purchase and once the promotional voucher code has been entered, the credit or debit card will be charged for the full amount of the transaction, applying the discount equivalent to the value of the promotional voucher. As all promotional voucher codes have an expiration date, the transaction must be carried out before the specified expiration date, without exception. Expired promotional voucher codes will not be accepted.
13.5.Promotional voucher codes attached to promotional voucher certificates and/or promotional voucher emails are not transferable. In the event that the promotional voucher is subject to a minimum purchase, this restriction will be clearly specified on the promotional voucher, promotional voucher certificate or promotional voucher email.
13.6. If the User claims a promotional voucher due to cancellation, Inécia Tours will have the right to request the promotional voucher code and to apply the usual procedure for cancellations and refunds. In the event of these circumstances, the promotional voucher code will be declared null and void.
13.7. Inécia Tours is under no obligation to replace a lost promotional voucher or an email containing a deleted promotional voucher.
13.8. A promotional voucher cannot be applied to bookings already completed on the Website.
13.9. Promotional vouchers are only available in Euros and must be redeemed for a product or service purchased on the Website. It is not possible to use promotional vouchers to pay cancellation or change fees or any additional services before or during your Package Travel, including but not limited to excess baggage, optional tours, additional meals and drinks at the accommodation, or any other service booked and paid for directly with the supplier.
13.10. Promotional vouchers cannot be combined with other coupons, discounts or promotions.
13.11. If you are a member of the "Inécia Horizons" loyalty program, You will not be able to earn points in the amount of the discount vouchers. Since loyalty program points and discount vouchers cannot be combined, you will have the option to choose one of them before making a purchase.
14. Amendments
14.1. Amendments by you
14.1.1. If you wish to change your travel arrangements after the issue of your Booking Confirmation, we will do our utmost to make these changes, but it may not always be possible. You can change your booking online through "manage my bookings," "live chat," or by sending us an email.
14.1.2.When making changes, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Please note that there won’t be any reduction in the price you pay, even if your new travel arrangements are cheaper than your original booking.
14.1.3.If your change results in fewer adults and your Service price is based on the number of adults, we will recalculate the total price, and the price per person may increase. This extra price isn’t a termination fee. You will also need to pay the appropriate proportion of the termination fee for the adult who has cancelled.
14.1.4.Some suppliers, such as airlines, can charge a fee for a change and sometimes treat a change as a cancellation. Fees can be up to 100 % of the price.
14.1.5. The Traveller may transfer his contract provided that the transferee meets the same conditions as the transferee for consuming the Travel services (in particular, the same travel services must be used, the same type of Accommodation, the same number of people and passengers, children within the same age range, etc.). In such case, the transferring traveller must inform Inécia Tours by email no later than fifteen (15) days before the start date of the trip, indicating the exact name, surname and address of the transferee and the participants in the travel services, proving that the latter meet the same conditions as the transferring traveller for consuming said travel services. The transferring traveller and the transferee shall be jointly and severally liable to Inécia Tours for the payment of the price of the trip, the transfer costs and, in the case of travel services with transportation, any costs incurred by the airline.
14.1.6. In the event that the Traveller, once the trip has begun, voluntarily requests any modification to the Services included in the contracted Package Travel (e.g. overnight stay, hotel changes or flights), as these are personalised individual Services, the prices of the tourist Services may not correspond to those published in the brochure that led to the contracting of the Package Travel. Carrying out this type of management will entail a minimum cost of 50 euros, in addition to the increase in the change from the collective Service to a personalised individual Service. The Traveller will be responsible, if applicable, for paying the supplements for the changes in transfers to the hotels.
14.2. Amendments by us
14.2.1. Our goal is to give you what we promise, but sometimes things can change. We may revise the price, upward or downward, as long as said revision occurs before 20 days prior to departure and is not significant and not more than 8% of the Package Travel. Furthermore, said review can only be carried out to adjust the amount of the Package Travel to the variations of the following elements:
1. Currency exchange rates, applied to the organized trip.
2. From the price of transportation included in the trip, derived from the cost of fuel or other sources of energy.
3. The fees and taxes relating to certain Package Travel Services, included in the contract price, required by third parties who are not directly involved in the execution of the package trip, such as tourist, landing and boarding fees, taxes and surcharges or disembarkation at ports and airports.
14.2.2. The revised price will be determined taking as reference the equivalent of the currency of the destination country and the prices, fees and taxes applicable on the date of publication of the prospectus. In the case of Package Travel that includes two or more countries, the exchange rate taken as a reference is that of the US dollar on the same date.
14.2.3. Likewise, we may have to make a major change to your Package Travel, such as a change of destination, a change of accommodation to a lower category, a change in flight time by more than 12 hours, or a change of the departure airport. A change in a flight time that we need to make within 24 hours before you are due to fly is not a major change unless the time changes by more than 24 hours.
14.2.4. If the price revision represents an increase of more than 8% in the price of the Package Travel, we will immediately inform the User, who may terminate the contract. The User must communicate the decision he or she adopts to the Agency within three days after being notified of the modification. If the User does not communicate his decision within the indicated period, it will be understood that he opts for the termination of the contract.
14.2.5. In the event that before the departure of the trip, Inécia Tours is forced to significantly modify any essential element of the contract, it must immediately inform the User. The User can choose from the following options:
1. Accepting the new arrangements offered by us.
2.Accepting a substitute Package Travel offered by Inécia, if possible, of equivalent or higher quality. If the Package Travel offered is of superior quality, Inécia will not require any supplement. When modifications to the Package Travel contract or the replacement Package Travel give rise to a package of lower quality or cost, the User will be entitled to an appropriate reduction in the price. An annex to the contract will be signed reflecting the modifications made.
3. Cancelling the booking without penalty and receiving a full refund within 14 days from the day of termination of the contract.
14.2.6. Where a significant proportion of the travel Services cannot be provided as agreed in the Travel Package contract, the Organiser or, where appropriate, the retailer, must adopt, at no additional cost to the Traveller, appropriate solutions or offer suitable alternative formulas, if possible, of equivalent or superior quality to those specified in the contract, for the continuation of the Package Travel. The Agency may not ask for any supplement for the solutions adopted or for the appropriate alternative formulas for the continuation of the trip and will pay the Traveller any difference between the services planned and those provided.
14.2.7. If the Traveller expressly or tacitly accepts the solutions proposed by the Agency, he/she will not be entitled to any compensation for such modifications. He will be deemed to have tacitly accepted such proposals if he/she continues the trip with the solutions given by the organiser.
14.2.8. The Traveller may only reject the proposed alternative formulas if they are not comparable to what was agreed in the Package Travel contract or if the price reduction granted is inadequate. In this case, the Agency must:
1. Provide you with a means of transport equivalent to that contracted for the trip to return to the place of departure or to any other place that both parties have agreed upon, without undue delay and at no additional cost, if the contract includes the return trip.
2.Refund the price paid with the deduction of the amount of the services provided until the premature end of the Travel Package, except if the defect that prevents the continuation of the trip is attributable to the Traveller
3.Pay you the compensation that is appropriate.
15. Cancellations and Refunds
15.1. Cancellations by you
15.1.1.As regards Package Travel contracts, pursuant to the provisions of article 93 g) and 160 of Royal Legislative Decree 1/2007, at any time before the start of the Package Trip, the Traveller may cancel and terminate the travel contract. You can request this by accessing your online booking, through "manage my bookings" or "live chat", or by sending us an email. The withdrawal and termination of the travel contract contracted by the User will be effective from the moment the User’s desire to withdraw is reliably communicated to the Agency. As a result of the termination, you must pay a termination fee that covers our administration costs and compensates us for the risk that we do not resell your reservation. The fee is a percentage of the total price of your reservation. In the case of Package Travel: €50 (VAT included) per person for management fees plus cancellation fees according to the number of days before the departure date:
1. Termination made more than 45 days before the scheduled departure date (excluded): €0 per person.
2.Termination made between 44 and 30 days before the scheduled departure date (excluded): 30% of the amount.
3.Termination made between 29 and 8 days before the scheduled departure date (excluded): 60% of the amount.
4.Termination made within 7 days before the scheduled departure date (excluded): 100% of the amount.
15.1.2.Even if the termination fee is less than the deposit, your deposit will not be refunded. We may not also be able to refund any extras, such as in-flight meals and transfers.
15.1.3.In exceptional circumstances, for example if there are serious security problems at the destination that may affect the Package Travel, The Traveller may terminate the contract before the start of the Package Travel without paying any penalty. In these circumstances, we will provide you with a full refund, but we will not be liable to pay you any compensation.
15.1.4.The User will not have to pay any percentage as a penalty if the withdrawal occurs due to Force Majeure. For these purposes, the death, accident or serious illness of the User or any of the persons with whom he or she lives or any similar situation that prevents him or her from participating in the trip will be considered a cause of force majeure. In these circumstances, we will provide you with a refund less the administration fee (€50 per person), but we will not be liable to pay you any compensation.
15.1.5.No refunds are available if you are a no-show.
15.1.6.The Traveller has the right to withdraw from the Package Travel contract once the trip has begun, but he/she cannot claim a refund of the amounts paid and will continue to be obliged to pay any outstanding amounts. You will not receive a refund for any unused portion of your booking.
15.1.7.If the withdrawal is due to an accident or illness, which must be reported immediately to the 24-hour telephone numbers indicated on the brochure, and which prevents the consumer from continuing the trip, the Agency is obliged to provide the necessary assistance and, where appropriate, to pay the difference between the services planned and those provided, less any duly justified cancellation costs.
15.1.8.In both cases, all additional costs incurred by the withdrawal, and in particular those of repatriation or transfer to the place of origin, are the responsibility of the Traveller.
15.2.Cancellations by us
15.2.1. If the Organiser cancels the Package Travel for any reason not attributable to the User, upon termination of the contract the User must be reimbursed for all payments made by the latter and compensation based on the time remaining until the start of the trip.
15.2.2. In the event that before the departure of the trip, Inécia Tours is forced to cancel the contract before the departure date for Force Majeure or Extraordinary circumstances beyond its control, it must immediately inform the Traveller. The Traveller can choose from the following options:
1. Accepting a substitute Package Travel offered by Inécia, if possible, of equivalent or higher quality. If the Package Travel offered is of superior quality, Inécia will not require any supplement. If the replacement package is of lower quality or cost, the Traveller will be entitled to an appropriate price reduction. An annex to the contract will be signed reflecting the modifications made.
2. Cancelling the booking without penalty and receiving a full refund within 14 days from the day of termination of the contract.
16. Execution of The Package Travel Contract
16.1. The Organisers and retailers of Package Travel shall be liable to the Traveller for the correct fulfilment of the travel Services included in the contract in accordance with the obligations that correspond to them for their area of management of the Package Travel, regardless of whether these services must be carried out by themselves or by other providers. Notwithstanding the above, the Traveller may direct claims for non-compliance or defective fulfilment of the services that make up the Package Travel indistinctly to Organisers or retailers, who shall be obliged to inform about the existing liability regime, process the claim directly or by referral to the appropriate person based on the area of management, as well as to inform the Traveller of the progress of the claim even if it is outside their area of management.
16.2. The Traveller must inform the Organiser or, where appropriate, the retailer without undue delay, of any lack of conformity observed during the execution of a travel Service included in the contract. The Organiser and, where applicable, the retailer, must remedy the lack of conformity, unless this proves impossible or entails a disproportionate cost, taking into account the seriousness of the lack of conformity and the value of the Travel Services affected. If the lack of conformity is not rectified in accordance with this section, a price reduction and compensation for damages will apply.
16.3.If the Organiser or the retailer does not remedy the lack of conformity within a reasonable period set by the Traveller, the Traveller may request reimbursement of the necessary expenses. The Traveller does not need to specify a deadline if the Organiser or, where applicable, the retailer refuses to remedy the lack of conformity or if an immediate solution is required.
16.4. Where a significant proportion of the Travel Services cannot be provided as agreed in the Package Travel contract, the Organiser or, where applicable, the retailer, shall offer, at no additional cost to the Traveller, suitable alternative arrangements, if possible, of equivalent or superior quality to those specified in the contract, for the continuation of the Package Travel, even where the Traveller's return to the place of departure does not take place as agreed. If the proposed alternative arrangements result in a Package Travel of lower quality than that specified in the contract, the Organiser or, where applicable, the retailer shall apply an appropriate price reduction to the Traveller. If the Traveller expressly or tacitly accepts the solutions proposed by the Agency, he shall not be entitled to any compensation for such modifications.
16.5. The Traveller may only reject the proposed alternative formulas if they are not comparable to what was agreed in the Package Travel contract or if the price reduction granted is inadequate. In this case the Agency must:
1. Provide him with a means of transport equivalent to that contracted for the trip to return to the place of departure or to any other place that both have agreed, without undue delay and at no additional cost, if the contract includes the return trip.
2.Reimburse the price paid with the deduction of the amount of the services provided until the premature end of the Package Travel, except if the defect that prevents the continuation of the trip is attributable to the Traveller.
3.Pay him the compensation that may be appropriate.
16.6. The Organiser will not be liable when the following circumstances occur:
1. The defects produced are attributable to the Traveller;
2.The defects are attributable to a third party not involved in the provision of the Services provided for in the Package Travel contract and are of an unforeseeable or insurmountable nature; or
3.The defects have been caused by Force Majeure or Extraordinary Circumstances, beyond the control of the person invoking them, being abnormal and unforeseeable, the consequences of which could not have been avoided despite having exercised due diligence.
16.7. When the Organizer or the retailer pays compensation, depending on their area of management, grants a price reduction or complies with the other obligations imposed by this law, they may request compensation from third parties who have contributed to the occurrence of the event that gave rise to the compensation, the price reduction or the fulfilment of other obligations.
16.8.If it is impossible to guarantee the return of the Traveler from the destination due to Force Majeure or Extraordinary Circumstances, Inécia will assume the cost of the necessary Accommodation, if possible, of equivalent category, for a period not exceeding three nights per Traveler, unless a different period is established in the European regulations on passenger rights. The established cost limitation will not apply to people with disabilities or reduced mobility or their companions, pregnant women, unaccompanied minors, or people in need of specific medical assistance.
17.Right to Price Reduction and Compensation
17.1. In the event of cancellation of the trip before its start or non-performance or incorrect performance of the Travel Services by the Organizer for any reason not attributable to the User, the Organizer must reimburse the Traveler for all payments made by the Traveler and the Traveler will be entitled to a price reduction and/or compensation for damages based on the time remaining until the start of the trip:
1. 5% of the price of the trip if the trip occurs more than 15 days and less than 2 months in advance.
2.10% of the price of the trip, if the trip occurs between 15 and 3 days in advance.
3.25% of the price of the trip, if the trip occurs within 48 hours prior to departure.
17.2.In the event of flight delays or cancellations or damage to or loss of luggage, the Traveller must make a claim directly to the airline.
17.3.The Organiser may cancel the contract before the departure date and reimburse the Traveller for all payments made, but shall not be liable for any additional compensation if:
1. the number of persons registered for the Package is less than the minimum number specified in the contract;
2.the Traveller is informed of the cancellation without delay, within the specified period, which shall be no later than twenty calendar days before the start of the Travel Package; or
3.if the Organiser is unable to execute the contract due to Force Majeure or Extraordinary Circumstances at the destination.
17.4. The Traveler shall not be entitled to compensation for damages if the Organizer proves that the lack of conformity is:
1. attributable to the Traveler;
2. attributable to a third party not involved in the provision of the contracted Services and unforeseeable or unavoidable; or
3. due to Force Majeure or Extraordinary Circumstances.
18. Complaints
18.1. It is understood that lack of conformity means non-execution or incorrect execution of travel services.
18.2. The Supplier is best placed to resolve your queries or concerns about your Services while you are on your trip, and you should reach out to them to solve your issue. If you have a problem with your Services while using them, you must report this to the Supplier or our representative immediately. If our representative isn’t available, you should contact our quality department. If you do not follow this procedure, there will be less opportunity for the Supplier to investigate and rectify your complaint, and the compensation amount you may be entitled to may be reduced or extinguished.
18.3. If you are still dissatisfied after returning home and the Supplier has not resolved your complaint, please notify us in writing by emailing calidad@ineciatours.es within 30 days of your return so that we can properly investigate.
18.4. Within a maximum period of 30 days, we must respond in writing to the claims made.
19. Applicable Law and Jurisdiction
19.1. This Travel Package contract is governed by what is agreed between the parties and by what is established in these general conditions, in the current and applicable regional regulations, as well as by the provisions of Royal Legislative Decree 1/2007, of November 16 by the that the consolidated text of the General Law for the defense of Consumers and Users and other complementary laws is approved.
19.2. For any interpretative or litigious issues related to the Web Site, the Spanish legislation will apply and in the event of a dispute, both parties agree to submit, waiving any other jurisdiction that may apply, to the jurisdiction of the Courts and Tribunals of the Consumer's domicile. or by submitting the appropriate claim by filling out the following electronic form: https://ec.europa.eu/consumers/odr
19.3. Legal actions arising from the Travel Package contract expire after a period of two years, counting from the day on which the trip was to end.
20.Miscellaneous
20.1. If any of these Terms are invalid or unenforceable, they will be struck out, and the remaining Terms will remain in force.
20.2.If we do not act in relation to a breach by you or others of these Terms, this does not waive our right to act with respect to subsequent or similar breaches.
20.3.These conditions are written in Spanish in their original version, so if the User accesses a translation into another language whose interpretation is discrepant, the Spanish version will predominate.